# TERMS AND CONDITIONS OF SALE

Profile Production / Sibon Production AB

Org. No: 556868-8302

Perronggatan 3

125 31 Älvsjö

Sweden

Phone: +46 8 519 724 44

Email: [order@profileproduction.eu](mailto:order@profileproduction.eu)

Profile Production is part of Sibon Production AB, established in 2011. The company is a supplier within the promotional products and product media industry.

These Terms and Conditions of Sale apply with precedence over any other terms unless otherwise expressly agreed in writing between the parties. The buyer’s orders are expressly conditional upon acceptance of these terms and conditions. Any additional terms stated by the seller in the order confirmation shall apply in addition to these terms.

---

## 1. DELIVERY TERMS / METHOD OF TRANSPORT

Delivery is Ex Works, in accordance with INCOTERMS 2000.

Complaints regarding delays attributable to freight or transport companies must be made directly to the relevant contracting party.

Delivery to a private address may be offered at an additional cost.

Delivery time is calculated from the later of:

* approval of the proof, and

* when any agreed advance payment has been credited to the seller’s account,

until the goods leave the seller.

For customer deliveries where the seller books transport, the customer will be charged freight as agreed at the time of ordering. The seller is not responsible for transport damage not compensated by the carrier.

Products damaged during transport must be documented immediately upon receipt with photos of both outer and inner packaging.

Customs clearance into the EU for products manufactured outside the EU is the responsibility of the seller.

If delivery by a specific date is requested, timely delivery is guaranteed only if the date has been confirmed in writing by the seller.

The seller cannot guarantee delivery in circumstances beyond its control, including but not limited to strikes, transport disruptions, or the customer not being available to receive delivery.

If the seller fails to meet a confirmed delivery date, the customer is entitled to compensation for proven direct damage, limited to a maximum of 10% of the order value of the delayed products.

Delivery times are calculated for areas with weekday delivery by carriers such as TNT, DSV, UPS, Schenker, DHL, and PostNord. The seller is not responsible for delays due to delivery addresses without daily service.

Special transport requests (e.g. labeling or delivery notes) cannot be guaranteed but will be accommodated where possible.

If the recipient is not present at delivery (weekdays 08:00–17:00), a fee of EUR 100 will be charged for notification and redelivery. Door codes must be provided in writing when placing the order.

A storage fee of EUR 6 per day applies while goods are stored with the carrier. After 15 days, the goods will be returned to the seller, and the customer will be charged for return freight and new delivery.

The seller reserves the right to delays or interruptions caused by events beyond its control, including natural disasters, terrorism, software viruses, illness, pandemics, contagious diseases, supplier issues, backlog, customs handling, and transport disruptions.

---

## 2. ORDER CONFIRMATION

All orders are confirmed by the seller through a written order confirmation. The order becomes binding once the order confirmation and proof have been approved by the customer.

The seller reserves the right to change the product range and to deliver up to ±10% of the ordered quantity.

---

## 3. EXPRESS ORDERS

For express delivery, special monitoring, or alternative transport methods, additional costs will apply according to a separate express price list or specific agreement.

---

## 4. PRICES

All prices are stated in EUR, excluding VAT and freight.

If the buyer within the EU (outside Sweden) provides a valid VAT number before ordering, VAT will not be charged. The seller reserves the right to charge VAT if the VAT number is not approved by the Swedish Tax Agency.

Prices may be adjusted up to the order date due to changes in exchange rates, raw material prices, or transport costs. Confirmed orders are not subject to price changes.

The seller reserves the right for typographical errors and stock shortages. New price lists replace all previous price lists, terms, and quotations. Printing errors may occur.

The seller holds an F-tax certificate and VAT registration.

---

## 5. PAYMENT TERMS

The seller reserves the right to perform a credit check for each order. If credit is approved, payment terms are 20 days net.

Invoices are issued via Fortnox Finans AB. If email invoicing is chosen, it is the customer’s responsibility to ensure delivery of the invoice.

After the due date, default interest and statutory reminder fees apply. Fortnox Finans issues reminder invoices, and all late-payment fees must be paid directly to Fortnox Finans.

All goods remain the property of the seller until full payment has been made (retention of title). Late payment interest is charged at 12%.

---

## 6. CANCELLATION OF ORDER

Order cancellations require approval from the factory, printer, or supplier. All incurred costs will be charged, with a minimum of EUR 120 per order.

If production has started, the full order value will be charged.

Cancellations of stock products stored at external warehouses are not accepted unless the buyer covers return freight and restocking costs.

The seller reserves the right to charge incurred costs and lost profit. Returns of ordered or purchased samples are not accepted.

Cancellations due to force majeure or circumstances beyond the seller’s control are not accepted.

---

## 7. RIGHT OF RETURN

Products manufactured specifically for the customer are binding orders and cannot be returned.

Other products may only be returned by agreement with the seller and suppliers. Approved returns must be unused and in original packaging.

Returns later than one month after the invoice date will not be credited. Samples are non-returnable.

---

## 8. PRODUCTION MATERIAL

All orders require production-ready originals. Studio work is charged at EUR 85 per started hour, minimum EUR 85 per order.

The customer is fully responsible for submitted material. The seller is not responsible for distortions in digitally transmitted files.

The customer is responsible for ensuring that submitted colors are reproducible using the chosen technique and reference color systems (Pantone C & U, Pantone Textile, CMYK).

---

## 9. PRODUCTION SAMPLE

Production samples must be ordered separately and are subject to additional cost. Samples are delivered according to standard routines. Express sample delivery may incur additional charges.

---

## 10. COMPLAINTS

Defects that are or should be discovered upon receipt must be reported within five (5) days.

A production deviation of up to 2% is accepted. No complaints will be accepted later than one month after receipt.

Color deviations caused by application technique or material are not considered defects.

Paper cups: A leakage tolerance of up to 2% of the total quantity is accepted.

---

## 11. SELLER’S LIABILITY

The seller’s liability is limited to 10% of the sales value of the affected products as stated in the order confirmation. The seller is not liable for indirect damages, loss of profit, or business interruption.

---

## 12. BUYER’S LIABILITY

Defective or non-approved goods must be returned at the buyer’s risk and expense. If goods have been used and cannot be returned, the seller has no obligation to cover costs for replacement production or logistics.

---

## 13. WARRANTIES

Consumables are normally not covered by warranty. Defects attributable to manufacturing faults will be remedied.

---

Last updated: 2026-01-10